CAIM UMPSA    

Client Charter

More than 90% of Uptime

More than 90% of Uptime

To ensure ICT services uptime more than 90% annually for localized network, internet, UMP Portal, data centre and application systems
Feedback within 24 hours

Feedback within 24 hours

To address and provide feedback to all complaints within one (1) working day
Complaint solve within 7 working days

Complaint solve within
7 working days

To solve user complaints within seven (7) working days excluding work involving a third party
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— Contact
Centre for Advanced Intelligent Materials
Universiti Malaysia Pahang Al-Sultan Abdullah
Lebuhraya Tun Khalil Yaakob
26300 Gambang Pahang